Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All Parcels are shipped via Qxpress with a tracking ID.  Click here to track your parcel

1. Local Delivery   3 - 5 Days by Qxpress

2. Overseas Delivery   14 - 21 Days by Qxpress

Due to strict border controls and restrictions on international travel, international air freight capacity and frequency has been severely limited, leading to substantial delays for all international inbound and outbound shipments since late March. We seek your understanding in this, as we continue to work round the clock with our logistic partner(s) to ensure that your shipments reach their intended addresses as soon as possible.

Local delivery & Rates

Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup

We do not offer in-store pickup at this point.

International Shipping

We offer international shipping to the following countries: Australia, India, Indonesia, Japan, Philippines, South Korea, Taiwan, Thailand and the USA

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Singapore Ecommerce Centre Pte Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Click here to track your parcel

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us through our help centre with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Shipping to P.O Boxes is currently not available.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible via our help centre with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please view our refund policy here. 

If you have any further questions, please don't hesitate to contact us through our help centre .